# Raptor TMS — Terms of Service
**Effective date:** June 26, 2026
**Provider:** Raptor TMS LLC ("Raptor TMS," "we," "us," "our"), an Indiana limited liability company.
**Contact:** support@raptor-tms.ai · 10046 Pokagon Loop, Fort Wayne, IN 46818
## 1. Agreement
These Terms of Service ("Terms") govern your access to and use of the Raptor TMS
software-as-a-service transportation management platform and related websites, APIs, and
services (the "Service"). By creating an account, clicking "I agree," or using the Service,
you agree to these Terms and to our [Privacy Policy](/privacy), which is incorporated by
reference. If you are agreeing on behalf of a company ("Customer" or "Tenant"), you
represent that you are authorized to bind that company.
## 2. Accounts & tenants
2.1 You must provide accurate registration information and keep it current.
2.2 Each customer organization is a "Tenant." You are responsible for all activity under
your Tenant and for your users' compliance with these Terms.
2.3 You are responsible for safeguarding credentials and for configuring user roles/seats.
You must notify us promptly of any unauthorized access.
2.4 Seats/licenses are governed by your subscription plan; adding users may increase fees.
## 3. Subscriptions, fees & billing
3.1 The Service is offered on a subscription basis billed through our payment processor
(Stripe). Fees, seat pricing, and billing cadence are as presented at signup or in-app.
3.2 **Authorization to charge.** You authorize recurring charges to your payment method for
subscription and per-seat fees until you cancel.
3.3 **Taxes.** Fees are exclusive of taxes; you are responsible for applicable taxes.
3.4 **Renewals & cancellation.** Subscriptions renew automatically each term unless
cancelled before renewal. You may cancel in-app; access continues through the paid period.
**Fees are non-refundable except as required by law or expressly stated.**
3.5 **Non-payment.** We may suspend or place the Tenant in read-only/suspended state for
overdue amounts (see in-app billing states).
## 4. Customer Data & ownership
4.1 "Customer Data" means data you or your users submit to the Service (loads, shipments,
customers, carriers, rates, documents, contacts, etc.). **As between the parties, you own
Customer Data.**
4.2 You grant us a limited license to host, process, transmit, and display Customer Data
solely to provide and improve the Service and as described in the Privacy Policy.
4.3 You are responsible for the accuracy, legality, and your right to use Customer Data,
including any personal data of your customers, carriers, and drivers.
4.4 **Tenant isolation.** We employ measures designed to keep each Tenant's data logically
separated from other Tenants'. (See Privacy Policy / security.)
## 5. Acceptable use
You agree not to: (a) use the Service unlawfully or to violate third-party rights;
(b) upload malware or attempt to breach security or other Tenants' data; (c) reverse
engineer, resell, or provide the Service to third parties except your authorized users;
(d) overload or interfere with the Service; (e) use the Service to send unlawful messages
or violate telecom/anti-spam laws (see §7); or (f) use automated means to scrape beyond
your own data via supported APIs.
## 6. AI features
6.1 The Service includes AI-assisted features (e.g., document intake/extraction, load
summaries, drafted emails). AI output may be inaccurate or incomplete and is provided for
assistance only. **You are responsible for reviewing AI output before relying on or sending
it.** Do not treat AI output as legal, financial, or compliance advice.
6.2 We process the inputs you provide to generate output. We do not use your Customer Data
to train third-party foundation models, and our AI subprocessor is listed in the Privacy
Policy.
## 7. Driver location & SMS (telecom)
7.1 The Service can send operational text messages — driver location requests and freight
rate-bid requests/confirmations — via a third-party messaging provider (Twilio). You
represent that you have obtained any required consent from drivers, carriers, and recipients
to receive such messages, and you will honor opt-outs (e.g., "STOP"). See our
[SMS / Text Messaging Terms](/messaging).
7.2 You are responsible for compliance with the TCPA and other applicable
telemarketing/messaging laws for messages initiated through your Tenant. Standard message
and data rates may apply to recipients.
## 8. Third-party services & data
The Service integrates third-party data/services (e.g., FMCSA carrier safety, EIA fuel
data, USPS address validation, Stripe, Twilio, AWS). Their data/services are provided
"as is"; we are not responsible for third-party content or availability. Your use may be
subject to their terms.
## 9. Service levels, support & changes
9.1 We aim for high availability but **do not guarantee uninterrupted or error-free
operation** unless a separate written SLA is agreed.
9.2 We may modify, add, or discontinue features. We will not materially reduce core
functionality of a paid plan during a paid term without notice.
## 10. Suspension & termination
10.1 We may suspend or terminate access for breach of these Terms, non-payment, or risk to
the Service or other customers.
10.2 You may terminate by cancelling your subscription.
10.3 **Data export/deletion on termination.** For 30 days after termination you may
request an export of Customer Data; thereafter we may delete it per our retention schedule
(see Privacy Policy). Backups age out on their normal cycle.
## 11. Confidentiality
Each party will protect the other's non-public information disclosed in connection with the
Service and use it only to perform under these Terms.
## 12. Warranties & disclaimers
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE
DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that AI output, carrier safety
data, fuel indices, address validation, or third-party data are accurate or current.
## 13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/DATA; AND (b) OUR
TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU
PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
## 14. Indemnification
You will indemnify and hold us harmless from claims arising out of your Customer Data, your
use of the Service in violation of these Terms or law, or messages you send to drivers,
carriers, or recipients.
## 15. Governing law & disputes
These Terms are governed by the laws of the State of Indiana, without regard to conflicts
rules, and the parties consent to the jurisdiction of the state and federal courts located
in Indiana.
## 16. Changes to these Terms
We may update these Terms. Material changes will be notified (e.g., in-app or email) and
will require re-acceptance on next login. Continued use after the effective date constitutes
acceptance.
## 17. Miscellaneous
Entire agreement; severability; no waiver; assignment (you may not assign without consent;
we may assign to an affiliate or successor); notices to support@raptor-tms.ai; force majeure.
**Questions:** Raptor TMS LLC · 10046 Pokagon Loop, Fort Wayne, IN 46818 · support@raptor-tms.ai
RAPTOR.tms